Got a Visa Rewards Card? Here’s your go-to guide on how, where, and when to use it—plus answers to the most frequently asked questions.
For more information see below:
Note: The Visa Rewards Card can be purchased and used in the United States only.
1. How do I use my Visa Rewards Card online?
- Select the online retailer or brand you wish to shop at.
- Select item/s - make sure the total cost of your purchase is equal to or lower than your Visa Rewards Card value.
- Pay by selecting ‘Credit’ as the payment method, then enter your card details in the payment fields (not the gift card field)
2. Where can I use my Visa Rewards Card?
You can shop online, over the phone, or in-store when added to Google Wallet or Apple Wallet.Sub-heading
3. Can I use my Visa Rewards Card in-store?
Yes you can!
4. How can I check the transactions I've made with my Visa Rewards Card?
To view your transaction history:
- Select the 'Get your card' button on Prezzee landing page.
- On the 'Use your Virtual Card' landing page, locate the Transactions section.
- Here you can view the date, amount and retailer or brand you shopped at (if available).
5. How can I check my Card balance ?
The Available Balance section on the 'Use your Virtual Account' landing page contains the current balance of your card.
Note: If you recently have completed a transaction, it may take some time for your card balance to be updated.
6. How long is my Visa Rewards Card valid for?
Visa Rewards Cards are valid for 6 months or 12 months from the date received.
Once you’ve unlocked your card, you can find the expiry date on the Prezzee landing page. Once your card has passed its expiry, it can no longer be used.
7. Can I use my Visa Rewards Card internationally?
No. Visa Rewards Cards can only be used within the USA.
8. Are Visa Rewards Cards reloadable?
No. These cards are not reloadable.
9. I have a small balance left on my card. How can I use it?
You can use your remaining balance at most eligible retailers, once your purchase amount is lower than or equal to your remaining balance on your card.
If you only have a low balance, it may be worth looking for a retailer or brand that offers free shipping.
10. What happens if I need to return something I purchased with my Card?
If a retailer agrees to a refund for a purchase made with your Visa Rewards Card, the refund will be issued as a credit to your card balance, not cash (if the retailer doesn’t offer cash refunds). Credits typically appear within 30 days.
Note: Refunds that exceed the original card balance may be delayed or declined. You can check for credits on your 'Use Your Virtual Account' page.
You will be able to view the credit on the 'Use your Virtual Account' landing page.
11. Can I add my Card to Apple or Google Wallet?
Yes, cards can be added to Google or Apple wallets. Refer to 'Use your Virtual Account' landing page for instructions.
12. Do I need to activate my Visa Rewards Card in order to use it?
No. This card will be activated when received.
13. Can I use my Card at ATMs?
No. This card cannot be used at ATMs.
14. Can I add more money to my Visa Rewards Card?
No. Visa Rewards Cards are not reloadable and cannot be topped up.
15. Can I transfer funds from one Card to another Card?
No. Funds cannot be transferred from one card to another.
Can I use my Visa Rewards Card in-store? |
Yes, you can! |
Can I add the Card to Apple or Google Wallet? |
Yes, you can! Check the 'Use Your Virtual Account' page for instructions. |
Can I use my Card internationally? |
No, Visa Rewards Cards can only be used within the USA. |
Are Visa Rewards Cards reloadable? |
No, they are not reloadable. |
Do I need to activate the Card? |
No. The card is activated when received. |
Can I use it at ATMs? |
No, the card cannot be used at ATMs. |
Can I add more money to the Card? |
No, the card cannot be reloaded or topped up. |
Can I transfer funds between Cards? |
No, transferring funds between cards is not possible. |
How can I check my Card balance? |
Check the Available Balance section on the 'Use Your Virtual Account' page. Note: Recent transactions may take time to reflect. |
How long is my Card valid for? |
Cards are valid for 6 or 12 months from the date received. Find the expiry date on the Prezzee landing page once unlocked. Expired cards cannot be used. |
How to use a small remaining balance? |
Spend at a retailer where the purchase amount is lower or equal to your card balance. Look for retailers with free shipping if the balance is minimal. |
What about returns on purchases? |
Refunds will be credited back to your card balance. Refunds exceeding the original balance may be delayed or declined. Check the 'Use Your Virtual Account' page for credits. |
Still having trouble? No worries! Just get in touch with us, and we’ll help you out! Contact Prezzee Customer Care here.