Want to stay updated on your sent cards? We’ve made it easy to track and manage your gifts.
Can I see the status of the cards once they have been sent?
Of course!
Select ‘Track and Resend’ to:
- See the delivery status of your cards (delivered, opened, failed or bounced).
- Resend your cards if needed.
- Change recipient emails if they have not been opened, failed or bounced.
Can I only see cards that have not been opened/redeemed?
You can check the status of the card by selecting the filter and switching it to the different delivery statuses.
A recipient didn’t get the email, can you help me resend?
You can resend the email yourself by selecting ‘Track and Resend’ in the Prezzee Business Portal.
What’s the meaning of the different card statuses?
- Failed - Could not deliver due to an incorrect email
- Bounced - recipient's email is either incorrect, or their email server is not allowing new incoming emails
- Delivered - the recipient has received the email in their inbox but didn’t open it
- Opened - the recipient has received their email and opened it (you cannot resend emails that are marked as opened)
Still having trouble? No worries! Just get in touch with us, and we’ll help you out! Contact Prezzee Customer Care here.